Blog 20: Exit Interview

(1) What is your essential question and answers?  What is your best answer and why?

• EQ: How can an IT department best meet the demands of a real estate company?
• Answer 1: An IT department can best meet the demands of a real estate company by improving customer relations with social CRMs.
• Answer 2: An IT department can best meet the demands of a real estate company by creating a website tailored to the company's needs.
• Answer 3: An IT department can best meet the demands of a real estate company by ensuring a robust and efficient infrastructure.
• Best Answer: An IT department can best meet the demands of a real estate company by improving customer relations with social CRMs.

(2) What process did you take to arrive at this answer?

• Research into how a Real Estate company can be more successful led me to the conclusion that gaining a larger client-base is one of the best ways to do so. It then came down to finding ways that IT can help with this leading to my answer 1.

(3) What problems did you face?  How did you resolve them?

• Some problems I faced included finding research for my third answer, and one way I resolved it was through the use of the Cal Poly Pomona databases for more research. Another problem I faced was my mentor having to leave to San Francisco due to a family emergency, in order to deal with this I made sure that my 3rd answer and 2nd independent component wouldn't really require her presence for any assistance.

(4) What are the two most significant sources you used to answer your essential question and why?

• Taylor, Anne. CRM FOR REAL ESTATE PART 1: WHY CRM? Jersey City: HIPERCEPT, 2012. Web.
• This article helped explain major standpoints as to why having a good CRM in Real Estate is important, along with some of the social aspects that the CRM should make use of or have.
• Weir, Tracy. "In Real Estate, It’s About the Relationships." Web log post. Nimble. Nimble, 29 July 2013. Web. 25 Jan. 2014.
• This post was on a blog run by a CRM company & employees, it went over how a company should work with clients and how their CRM and the use of Social CRMs improves the "relationship" aspect to doing business in Real Estate.